On September 5, 2023, the IB Extension Committee hosted an Extension Service Workshop at the University Hotel. The event was attended by faculty members, administrative staff, and accomplished research associates. The workshop’s core mission was to foster synergy among personnel overseeing academic group service facilities and IB rental services. The focus was on identifying key stakeholders, clarifying their roles, and simplifying billing processes. A standardized service form for IB facilities was introduced, promising streamlined administration and heightened transparency. A notable outcome was the creation of an IB Citizen’s Charter, outlining rights and responsibilities for service providers and users, that will be integrated into the University Citizen’s Charter, to reaffirm the institution’s commitment to transparency and service excellence. The workshop also spurred the preparation of annual reports for continuous service improvement.